Privacy Policy

Soul Origin Privacy Policy

The Soul Origin group of companies, being Soul Origin (NZ)
Limited and its subsidiaries and associated companies including Catering by
Soul Origin and SO Espresso (‘Soul Origin’ and collectively, ‘we’, ‘us’, ‘SO’
or ‘our’) recognise the importance of safeguarding your personal information
and are committed to protecting your privacy and ensuring the security of your
personal information in compliance with the Privacy Act 2020.

This Privacy Policy explains how Soul Origin collects,
stores, uses and discloses personal information you provide when accessing our
website, using our app, or engaging with our products and services.

By continuing to use our website, app or services, you
consent to the collection, storage, use and disclosure of your personal
information as described in this Privacy Policy.

Please read this Privacy Policy in conjunction with any
applicable terms and conditions provided to you when you interact with us,
including through our stores, website and other services. 

The use of the Soul Origin website is subject to our terms
and conditions. If there is any conflict between this Privacy Policy and the
website terms and conditions, the website terms and conditions will prevail.

We may update this Privacy Policy from time to time, so
please review it periodically to stay informed of any changes. Your continued
use of our services signifies your acceptance of any updates to this Privacy
Policy. All personal information we collect, use and disclose will be managed
in accordance with the latest version of our Privacy Policy.

PERSONAL INFORMATION

Personal information is information about any identifiable individual (a natural person), and includes
personal data, personally identifiable information and equivalent information
under applicable privacy and data protection laws.

PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT

Soul Origin may collect your personal information, including (without limitation), your name, email address,
phone number, date of birth, preferred store location, postal address and
purchasing preferences, when you:

  • use this website;
  • download and use our Soul Origin app;
  • register for an account on our website or app;
  • sign up to our Soul Origin Loyalty Program;
  • purchase products and/or services;
  • participate any promotions, customer surveys, offers or marketing activities;
  • place an order in store, by telephone or via our mobile, electronic catering or order ahead ordering
    system;
  • provide feedback or otherwise communicate with us through our website, app, by email or social media
    accounts;
  • contact our Customer Service team;
  • apply for a position with Soul Origin;
  • apply to become a Soul Origin franchisee; or
  • upload anything to our website.

Automatic Collection: When you visit our website or use our app, we may use automated technologies (such
as cookies, usage monitoring software and session tracking) to collect and
store certain information about your visit. This may include, but is not
limited to:

  • the IP address and domain name your device uses to connect to the internet;
  • the operating system, browser type and search engine used to access our website,
  • the date, time and duration of your visit;
  • the pages you visit on our website;
  • your location (based on your device location settings); and
  • any personal information you provide, such as your name, email address, postal address and phone number.

Cookies: Our website uses temporary cookies (small alphanumerical identifiers transferred to your device’s hard drive) to keep a session open after a user logs in. We may
use the information we obtain from the cookies in the administration of our
website and to improve the usability of our website. These cookies help us
recognise previous visitors and also identify the route history of users. We
cannot identify any personal information stored in these cookies, nor can we
gain access to any information stored on your hard drive. In addition, we
cannot access information from cookies sent from other websites. Information
collected will only be used as described above, and also to improve our
website. Some browsers allow you to refuse to accept cookies, but this may have
a negative impact on the usability of our website.

Information from Third Parties: In addition to information you may provide directly to us, we may also collect
personal data from third parties. This may include publicly available
information or data provided by our delivery and ordering partners, payment
processors, marketing partners or customer engagement platforms. This helps us
supplement the personal information we already hold about you.

Social Media: If you interact with us through social media platforms, we may collect personal information
associated with your social media account. Additionally, if you contact us via
email, way may store your email address and any content you share. We will only
use this information for the purposes as described in this Privacy Policy. Any
email correspondence is handled in accordance with the provisions of the
Privacy Act 2020.

Any personal information or comments you voluntarily share on our websites or social media become publicly accessible. Your name will be visible to other users when you post messages or comments. Content that you
post is considered public and is not covered by this Privacy Policy as personal
information.

CCTV: We may use CCTV surveillance at Soul Origin locations to monitor and investigate incidents, ensuring the health, safety and security of our staff, customers and visitors. Soul Origin takes all
reasonable precautions to protect this personal information from loss, tampering, misuse and unauthorised access.

Combining and using your information: We way combine the information collected from these sources with other personal data we hold to enhance and personalise your experience, improve our services
and ensure the security and functionality of our website and app.

Financial and Sensitive Information: We may collect additional personal and/or sensitive information about you, such as your financial details, genetic or biometric data when you apply for a position
with Soul Origin or become a franchisee of Soul Origin.

HOW WE MANAGE AND USE YOUR INFORMATION

Soul Origin may use the information we collect from you for the following purposes (without limitation):

  • to provide our products and services to you and facilitate payment processing;
  • to improve, enhance and personalise our website, app, services and customer experience;
  • to respond to your inquiries, requests for assistance or other communications;
  • to tailor direct marketing, sales and promotions of Soul Origin products and services;
  • to assess an employment application;
  • to assess eligibility and suitability to purchase and operate a Soul Origin franchise;
  • to assist law enforcement agencies when required or authorised to do so by law; and
  • for any other purpose you have authorised.

We may send you direct marketing communications about our promotions, products and services via SMS,
email or other communication methods in compliance with applicable laws, such
as the Unsolicited Electronic Messages Act 2007. By providing your consent, you
agree to receive these communications. If you prefer a specific communication
method, we will make reasonable efforts to use that method whenever possible.

STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION

In accordance with the Privacy Act 2020, we will take reasonable
technical and organisational precautions to prevent the loss, misuse or
unauthorised alteration of your personal information. However, due to the
nature of email and the internet, we cannot guarantee the privacy or
confidentiality of your personal information. We may store your information in
cloud or other types of networked or electronic storage.

When you provide us with personal information, that
information may be collected, stored and processed on servers located outside
of New Zealand. As electronic or networked storage can be accessed from various
countries via an internet connection it is not always practicable to know in
which country your information may be accessed or held.

Credit card payments are encrypted and processed using
an external credit card payment processor and details are not stored by us.

DISCLOSURE OF PERSONAL INFORMATION

We operate our business in New Zealand and Australia. We may need to share some of the personal
information we collect about you with organisations both inside and outside of
New Zealand. Sometimes we may need to ask you before this happens. We may also
disclose your personal information if we determine in good faith that
disclosure is reasonably necessary to protect our rights and pursue available
remedies, enforce our terms and conditions, investigate fraud, or protect our
operations or users.

Unless expressly authorised by you or permitted under this
Privacy Policy, Soul Origin will not disclose your personal information to any
third party, except as necessary to provide our services to you. We may
disclose your personal information in the following circumstances:

  • to third party service providers who assist us in delivering our website, app or service, including payment processors, delivery service providers, SMS service providers, IT and cloud
    storage providers, credit agencies and business advisors;
  • to joint promoters or services providers for marketing and research purposes, but only if your personal
    information is collected in connection with a joint promotion or service;
  • to agents, affiliates or service providers acting on our behalf in connection with our business, in accordance with the purposes for which the information was collected;
  • to any entities we are required or permitted by law to disclose your information to, including to protect our rights or property;
  • to third parties specified notified to you at the time of collection; and
  • to any other persons with your express consent.  

Some of our related entities and third-party service providers may be located outside New Zealand. While these countries may have different privacy laws, we will take reasonable steps to ensure that your personal information is protected to the same standard as it would be in New Zealand.

We may disclose personal information collected through CCTV as permitted by law and in compliance with the Privacy Act 2020.

ADVERTISING AND THIRD-PARTY LINKS

Our website may contain links to a variety of advertising and third-party website sources. Some of these links may request or record information from users or use cookies and other methods to collect
information from you. We have no control over the content or privacy policy practices of those sites and encourage you to review the privacy policies of those sites before engaging in any activity with them. We do not control,endorse or make representations about these third-party sites.

EMPLOYMENT APPLICATIONS

We collect personal information provided in employment applications for, including
but not limited to, assessing suitability for positions, conducting reference
checks and storing information for future opportunities. We may disclose this
information to referees, previous employers, law enforcement agencies,
educational institutions (to verify your qualifications where necessary) and
our related entities as necessary.

Your personal information will be retained for future job opportunities with us, unless you request otherwise.

FRANCHISE APPLICATIONS

We collect personal information from franchise applicants for, including but not limited to, assessing franchise suitability, conducting due diligence and complying with franchise disclosure requirements.
We may disclose this information to our related entities, potential
franchisees, referees, financial institutions, law enforcement agencies,
educational institutions (to verify your qualifications where necessary), and
relevant authorities

If we engage third party contractors to perform services for us, we will take reasonable steps to ensure they use it only for the intended purpose.


FRANCHISEES

A number of Soul Origin businesses are owned and operated by franchisees, who are required to adhere to this Privacy Policy. If you are concerned that there may have been a breach of this Privacy Policy by
a franchisee, please contact the relevant franchisee directly or reach out to Soul
Origin.

CHILDREN’S PRIVACY NOTICE

We do not collect personal information from individuals
under the age of 13 unless it is for a specific activity, and we have obtained written consent from your parent or guardian to collect such information for that activity.

Although some of our products may appeal to children, our online services are
not intended for use by anyone under the age of 16. If you are a child under
16, please do not provide any personal information to us. If you are a
parent or guardian and believe we may have collected information about your
child, please contact us via the details provided below.


OPTING IN AND OPTING OUT

If our intended collection, use or disclosure of your personal information is outside the
collection, use or disclosure set out in this Privacy Policy, we will give you
the option to opt out and not receive certain services or participate in
certain interactive areas, or opt in.

You can also withdraw your consent where provided or object to the further processing of your
personal information under certain circumstances. If we refuse any request you
make in relation to this right, we will write to you to explain why and how you
can make a complaint about our decision. The withdrawal of your consent will
not affect processing of your information that you had consented to.

USERS OUTSIDE NEW ZEALAND

The information we collect may be processed in and transferred between your location and New
Zealand. New Zealand may not have equivalent information protection laws to
those in force in your location.

YOUR RIGHTS

Without limitation, you have the following rights:

  • (a) The right to be provided full information about your personal information that we hold.
  • (b) The right to require that we correct any incorrect information we hold about you.
  • (c) The right to ask that we delete or destroy your personal information. Please note that certain conditions may apply to the exercise of this right.
  • (d) The right to ask that we restrict the use of your personal information. Please note that certain conditions may apply to the exercise of this right.
  • (e) The right to object to the use of your personal information by us. Please note that certain conditions may apply to the exercise of this right.
  • (f) The right to receive your personal information in a structured and commonly used format. Please note that certain conditions may apply to the exercise of this right

To exercise your rights, or if you require further information about how your personal
information is used by us, you can contact us at: privacy@soulorigin.co.nz.

You can also contact us if you have any questions or complaints about, or if you wish to restrict or
object to how we collect, use, disclose, manage or store your personal
information. We will respond to your request, where required by law, within 1
calendar month from the date your request is received. We will inform you if
this timeframe is not achievable and extend this timeframe as permitted by
applicable law. Subject to applicable law, we may charge a fee to cover the
costs of meeting your request if your request is unfounded or excessive.

If we do not agree to provide you with access to, or to amend or erase, your personal information
as requested or otherwise meet your requests, we will notify you accordingly.
Where appropriate, we will provide you with the reason(s) for our decision and
the mechanisms available to complain about the refusal. If the rejection
relates to a request to change your personal information you may make a
statement about the requested change, and we will attach this to your record.

In some circumstances, and subject always to legal obligations to the contrary, we may
not be in a position to grant access to your personal information or otherwise
meet your requests with respect to your personal information.

We are required to keep your information for so long as is required for our business operations or
by applicable laws.

CONTACTING US

If you have any questions about is Privacy Policy or would like to request access to or correction of your personal information, please submit them in writing to Soul Origin at:

Postal Address: PO Box 3899, Shortland Street, Auckland 1140

Email: privacy@soulorigin.co.nz

If you are not satisfied with our response or wish to lodge a complaint, you may contact the Privacy Commissioner New Zealand at:  

Office of Privacy Commissioner

Email: www.privacy.org.nz

Phone: 0800 803 909


PRIVACY POLICY UPDATES

This Privacy Policy was last updated in November 2024.